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Get Paid for Your Work – Managing the Difficult Customer
Thursday, April 26
1:00 - 4:00 pm
$100 member; $200 non-member
Structure your business to protect yourself from the litigious customer. This seminar addresses how to recognize the warning signs of a difficult customer at the outset. Includes advice for how to control and manage a difficult customer during the formative stages of the project and how to cover yourself during the course of the work with the appropriate project documentation.
Tools for firmly managing the project and your customer in terms of scheduling, decision-making, progress payments, product selections, and (finally) how to show the love during the warranty period!