Open Position
Date:
January 13, 2025
Job Title:
Director of Membership and Member Services
The Building Industry Association (BIA) of Clark County is a nonprofit trade association representing approximately 750 members comprised of builders, developers, subcontractors, suppliers, and companies associated with the industry. The BIA of Clark County is located in Vancouver, WA, in the southwest region of Washington State.
The BIA of Clark County provides members with various educational, business, and networking benefits. The BIA also serves as a resource to public officials in establishing policies relating to housing.
Job Description
Develops and manages membership recruitment and retention programs that increase the membership base of the association. Also, develops, manages and promotes member services that enhance the value of membership.
Duties, Responsibilities and Authorities:
- With the approval of the Board of Directors and in conjunction with the Membership Committee, sets annual membership recruitment and retention goals for the association and develops a plan to achieve those goals
- Coordinates the development of membership recruitment materials, including theme, text and production
- Targets new areas for membership growth, develops prospect lists and recruits new members of the association
- Provides regular reports to the Board, Membership Committee and Executive Officer on new member applications, upcoming renewals and cancellation statistics
- Identifies and trains volunteer membership recruiters; coordinates Spike Club activities and develops other recognition programs for volunteer recruiters
- Coordinates Ambassador Club activities and conducts new member orientations to inform members of local, state and national services and programs
- Develops profiles of new members to identify areas for member involvement and interest in new member services
- Develops new services for the membership, including affinity programs and product and service discounts
- Produces new member kits and membership certificates for all new members
- Develops and coordinates membership drives and campaigns
- Conducts exit surveys of non-renewing members to determine reasons for canceling membership
- Provides primary staff support to the Membership Committee, including preparing agendas, taking minutes and handling meeting logistics
- Provides support to other association committees and councils as assigned by the Executive Officer
- Working in conjunction with accounting staff, assures that dues notices are sent in a timely fashion and include information to encourage renewals
- Working in conjunction with communications staff, provides membership information for the association’s newsletter and annual member directory
- Working in conjunction with administrative staff, assures that all membership information is entered into the association’s database and kept accurate
- Acts as a liaison to the NAHB Membership Marketing Department and becomes familiar with its programs and materials
Send cover letter & resume to Lisa Thompson: lisa@biaofclarkcounty.org